After my family of 7 people (including my 73 year old mother) was stranded by our host on booking.com we managed to reserve 4 rooms at the Radisson Blu in Edinburgh via the same platform, booking.com. I was provided a confirmation and my credit card was charged. When I arrived at the hotel I was told by the manager on staff (May 23rd, 2026) that there were no rooms. When I questioned them on why it would have allowed me to reserve the rooms and charge my card, I was told that this was booking.coms fault and that they should have removed the availability. I then contacted booking.com and was advised that was not the case and that it was the hotel that should have advised them the rooms were not available. The manager of the Radisson did absolutely nothing to assist us other than to allow us to sit in the lobby of the Radisson while we frantically tried to find somewhere to stay at 6pm in the evening on a Saturday night. We managed to get in touch with the Kimpton Hotel and they provided extraordinary service to my family after telling them about the nightmare that my entire family had just endured at the hands of booking.com and now the Radisson. I intend to take my complaints for booking,com to the CEO Glenn Vogel and to the CEO of the Radisson, Frederico Gonzalez. The amount of stress and mental anguish my family was put through to find our own last minute accommodations completely destroyed a trip that took over a year to plan.
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